FAQs
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Retune videos
Find out how to retune your device from our helpful retuning...
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Quick start guide to Freeview
Most Freeview devices come with set-up instructions, but we’ve...
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Can I set Freeview to a different language?
You can change language settings on most Freeview TVs and boxes...
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How do I retune my TV?
To get the most up-to-date service from Freeview it's important...
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A guide to connecting my aerial and internet on my TV
Most Freeview devices come with set-up instructions, but we’ve...
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A guide to connecting my Freeview Play device to the internet
Most Freeview devices come with set-up instructions on how to...
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How do I record programmes on Freeview?
Want to record or download your favourite TV shows? The easiest...
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Why do you need to know my location?
We need to know your location so you get the correct channel line...
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Accessible TV Guide - compatible devices
From subtitles and audio description, to talking devices and...
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How do I set my region/location?
Go to My Freeview in the Freeview mobile app and tap Region. Then...
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How do I set up to only use wi-fi?
If you want to use only wi-fi for watching programmes on the app...
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What should I do when experiencing an issue with an individual player?
First check your internet's working. Then see if your device can...
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Who to contact for further support
Our Help website covers everything you need to know, from how to...
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A guide to connecting to the internet on my device
To get the Freeview mobile app you need a device on Android OS 4...
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Where can I buy a Freeview device?
You can buy Freeview devices from many retailers. Freeview Play...