Support Categories

Why do you need to know my location?

We need to know your location so you get the correct channel line...

What broadband speed do I need?

To watch programmes in standard definition (SD), you’ll need a...

How much does Freeview cost?

At Freeview, we believe everyone has the right to watch great TV...

How do I access the TV Guide?

You can access the TV Guide through the TV Guide button on your...

Can I continue watching a programme on another device?

At the moment you can't switch between devices and continue...

What equipment do I need?

To enjoy Freeview you'll need a Freeview TV, box or recorder, an...

Where can I buy a Freeview device?

You can buy Freeview devices from many retailers. Freeview Play...

How do I make sure I have the latest version of the Freeview mobile app?

If you allow automatic updates on your device you should get a...

How do I set my region/location?

Go to My Freeview in the Freeview mobile app and tap Region. Then...

How do I set up to only use wi-fi?

If you want to use only wi-fi for watching programmes on the app...

How can I find out about a new channel launch?

Before the launch of any new TV channel, there's usually...

What operating system do I need?

The Freeview mobile app works on phones and tablets running...

What HD channels can I watch on Freeview?

With Freeview Play equipment you can watch a range of HD channels...

What device do I need to watch Freeview on the go?