FAQs

108 Results for

My device is telling me it's found a new channel – what should I do?

Some boxes are programmed to let you know if they detect a new...

What should I do if I have a weak signal?

You might sometimes have issues with reception, like missing...

Quick start guide to Freeview

Most Freeview devices come with set-up instructions, but we’ve...

I've seen a message about changes to my channels

Sometimes channel names or numbers can change. Retuning helps you...

I can't watch live programmes

If you're having problems with reception, picture or channels...

How do I get a talking TV Guide/EPG?

Many digital TV devices come with talking features to help...

How much data does Freeview use?

How much internet data or mobile data you use when watching...

Does Freeview offer accessibility features?

From subtitles to audio description, talking devices to hearing...

Can I download or record programmes to watch offline?

Yes, just get a Freeview HD Recorder or Freeview Play Recorder...

Why should I update my TV software?

Keeping your TV software up to date means you'll have the latest...

How do I keep up to date with what's new on Freeview?

There are many ways to stay up to date with what's new with...

I have a software upgrade message on screen – what should I do?

Software upgrades add new features or fix bugs in the software...

How often should I update my app?

We recommend you update the Freeview mobile app every time newer...

What is a transmitter and a relay?

TV transmitters send digital TV signals that are received by an...

My channels have changed number – how do I find them?

Retuning your TV or box will help you stay up to date with any...