FAQs
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Retune videos
Find out how to retune your device from our helpful retuning...
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Reception, picture and channels troubleshooting guide
If you're having problems with reception, picture or channels...
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How to retune your Samsung TV
It’s a good idea to retune your TV or box two to three times a...
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Why can't I receive certain channels?
The number of Freeview channels you'll get depends on the...
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How do I retune my TV?
To get the most up-to-date service from Freeview it's important...
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A guide to connecting my aerial and internet on my TV
Most Freeview devices come with set-up instructions, but we’ve...
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I have an issue with the TV Guide
The TV Guide is in the centre of the menu along the bottom of the...
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My device doesn't have Freeview Play
Freeview Play needs pre-installed equipment. You can add it to...
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How to do an automatic retune
When something has changed or been updated, most Freeview devices...
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How can I find out about a new channel launch?
Before the launch of any new TV channel, there's usually...
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What should I do when experiencing an issue with an individual player?
First check your internet's working. Then see if your device can...
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Who to contact for further support
Our Help website covers everything you need to know, from how to...
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A recording didn't work
Problems with recordings are most likely due to an interruption...
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Can I watch Freeview from abroad?
You can't watch Freeview on your TV abroad but you can use our...
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My channels have changed number – how do I find them?
Retuning your TV or box will help you stay up to date with any...