FAQs
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What transmitter do I receive a signal from?
To see which transmitter your aerial gets its signals from, put...
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Retune videos
Find out how to retune your device from our helpful retuning...
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Reception, picture and channels troubleshooting guide
If you're having problems with reception, picture or channels...
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How to retune your Samsung TV
It’s a good idea to retune your TV or box two to three times a...
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A guide to connecting my aerial and internet on my TV
Most Freeview devices come with set-up instructions, but we’ve...
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How can I increase the number of channels I receive?
With Freeview you'll usually get more than 70 standard and a...
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How much does Freeview cost?
At Freeview, we believe everyone has the right to watch great TV...
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How to do an automatic retune
When something has changed or been updated, most Freeview devices...
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Accessible TV Guide - compatible devices
From subtitles and audio description, to talking devices and...
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What should I do when experiencing an issue with an individual player?
First check your internet's working. Then see if your device can...
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How often should I retune my TV?
It’s a good idea to retune your TV or box two to three times a...
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Who to contact for further support
Our Help website covers everything you need to know, from how to...
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Where can I buy a Freeview device?
You can buy Freeview devices from many retailers. Freeview Play...
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I got a message telling me to retune, what should I do?
Many Freeview devices prompt you to retune when something's been...
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How do I get new on-demand players and keep them up to date?
Freeview Play comes equipped with all the necessary players and...